Avoiding Pitfalls in Cyber Insurance Applications and Claims

Cyber insurance is a critical part of cyber incident response, but it comes with some coverage challenges. This article distills insights offered during an Incident Response Forum Ransomware 2024 panel that focused on key issues around cyber insurance, including avoiding pitfalls in the application and claims processes; navigating ransom payments; retaining mitigation service providers following an attack; parsing and negotiating cyber policies; and handling issues around third-party cyber incidents. The panel was moderated by John Reed Stark, founder of John Reed Stark Consulting, and featured Scott N. Godes, partner and co‑chair of the insurance coverage and counseling practice at Barnes & Thornburg; Jennifer Coughlin, founding partner and managing member of Mullen Coughlin; and Joni Mason, senior vice president at USI Insurance Services. See “Tips for Working With Cyber Insurance Carriers Following a Ransomware Event” (Oct. 26, 2023).

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